Terms and Conditions

Pricing

The prices on the website are listed in Bangladeshi Taka (BDT). Items in your shopping will always display the most recent price on the product detail page. Please note that the prices shown on the website are subjected to change at any time. Placing an item in your shopping cart does not reserve the price shown at the time. Prices may increase or decrease between the time of the order being placed and the time of purchase.

We are committed to providing the most accurate pricing information at all times to our users; however in the case of an item not displaying the correct pricing, we reserve the right to refuse or cancel any order. In the event that a product has been mispriced, we will at our own discretion, either contact you for instructions or cancel the order and notify you of the cancellation. We reserve the right to refuse or cancel any orders that have been confirmed and your prepayment processed. If there is a case of any such cancellation then our refund policy will apply. Please note that Herlan Store possesses 100% right on the refund amount. Refund amount is calculated based on the amount the customer paid after deductions such as discount and shipping fee.

Availability

Information on the availability of products are all listed on the website. We cannot be more specific about the availability of products beyond what is stated on the website.

Delivery timing

Please note that the dispatch estimates are merely estimates. There is no guaranteed dispatch timing and should not be relied upon. The delivery of the product might take longer than the given dispatch time. Delivery might be delayed due to unforeseen circumstances which includes but not limited to political unrest, political event, national/public holidays,etc

Estimated delivery timing are as follows

Inside Dhaka: 2-5 days
Outside Dhaka: 5-7 days

Delivery charges are as follows

Inside Dhaka: 40BDT
Outside Dhaka: 70BDT

Order processing

We will inform you via email or SMS if any products turn out to be unavailable during the time of order processing. Please note that there could be cases where the order cannot be processed due to various reasons. Herlan Store reserves the right to cancel any order for any reason at any given time. You may be asked to provide additional information and verifications before we accept the order.

Verification and Validation

To avoid any fraud with credit or debit cards, Herlan Store reserves the right to obtain validation of your payment details before providing you with the product and to verify the relevant information you shared with us. This verification includes the right to verify the identity, place of residence, or banking information check. Failure of an answer to the inquiry within a reasonable time will result in the cancellation. We reserve the right to proceed to direct cancellation of an order for which we suspect any fraudulent activity or other reasons without prior notice or any subsequent legal liability.

Promotional voucher

• Each of the promotional vouchers will be valid for use by a customer only once. Multiple usages by changing identity is illegal.
• Promotional vouchers are not refundable and cannot be exchanged for cash in part or full and is valid for single use only.
• Promotional vouchers are not valid or in conjunction with any special promotion.
• Vouchers are only applicable if minimum purchase amount and other conditions are met.
• Herlan Store reserves the right to vary or terminate the operation of any voucher at any time without notice.
• Herlan Store is not liable for any financial loss arising from cancellation or withdrawal of vouchers, or any inability of a customer to use a voucher for any reason.
• Vouchers cannot be replaced if expired.

Refund voucher

• Refund vouchers are redeemable on our website, as full or part payment of products from our Website within the given timeline.
• Refund vouchers are not applicable in different accounts.
• Expired vouchers will not be replaced.
• Refund Voucher code can be applied only once. The remaining amount of the Refund Voucher after application, if any, will not be refunded and cannot be used for future purchases even if the value of order is smaller than remaining voucher value.

Cancellation

Herlan Store retains the right to cancel any order at its sole discretion prior to dispatch of product for any reason which may include, but not limited to, the product being defective, expired, malfunctioned, mispriced, out of stock, and containing information that may arise from any technical error.

Refund timeline

If an order is canceled, the payment against that particular order will be refunded from 10 to 15 days, but it may take longer in exceptional cases. Provided that received cash back amount, if any, will be adjusted with the refund amount.

Return Policy

1. If your product is damaged, defective, incorrect or incomplete at the time of delivery of the product then you are requested to contact Herlan Store customer service and raise a return request. Return requests must be raised within 14 days from the date of delivery.
2. Our return policy does not include a change of mind, does not like the smell,texture, color, design or / and product.
3. The return policy is not valid if the seal is broken or if the product does not suit you.

Valid reasons for return

1. The delivered product is damaged( i.e. container being physically damaged or broken)
2. The delivered product is incomplete( i.e. has missing items/ accessories)
3. The delivered product is incorrect( i.e. wrong product, size, color or expired)
4. The delivered product does not match the product description or picture

Conditions for return

1. The product must be unused and without any flaws
2. The product must include the original tags, invoice and accessories
3. The product must be returned in the original packaging and without any damage to the manufacturing box. If the product was delivered in Herlan box then the product has to be returned in the Herlan box. Do not put tape or stickers on the manufacturing box.

Note: You have to indicate your Order number and Tracking number on your return package to avoid inconvenience or delay in your return process.

Taxes

You shall be responsible for fees/costs/charges associated with the payment from the Site and you agree to bear any and all applicable taxes as per prevailing law.