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Returns and Exchanges

Refund voucher

  • Refund vouchers are redeemable on our website, as full or part payment of products from our Website within the given timeline.
  • Refund vouchers are not applicable in different accounts.
  • Expired vouchers will not be replaced.
  • Refund Voucher code can be applied only once. The remaining amount of the Refund Voucher after application, if any, will not be refunded and cannot be used for future purchases even if the value of order is smaller than remaining voucher value.


Herlan Store retains the right to cancel any order at its sole discretion prior to dispatch of product for any reason which may include, but not limited to, the product being defective, expired, malfunctioned, mispriced, out of stock, and containing information that may arise from any technical error.

Refund timeline

If an order is canceled, the payment against that particular order will be refunded from 10 to 15 days, but it may take longer in exceptional cases. Provided that received cash back amount, if any, will be adjusted with the refund amount.

Return Policy

  1. If your product is damaged, defective, incorrect or incomplete at the time of delivery of the product then you are requested to contact Herlan Store customer service and raise a return request. Return requests must be raised within 14 days from the date of delivery.
  2. Our return policy does not include a change of mind, does not like the smell,texture, color, design or / and product.
  3. The return policy is not valid if the seal is broken or if the product does not suit you.

Valid reasons for return

  1. The delivered product is damaged( i.e. container being physically damaged or broken)
  2. The delivered product is incomplete( i.e. has missing items/ accessories)
  3. The delivered product is incorrect( i.e. wrong product, size, color or expired)
  4. The delivered product does not match the product description or picture

Conditions for return

  1. The product must be unused and without any flaws
  2. The product must include the original tags, invoice and accessories
  3. The product must be returned in the original packaging and without any damage to the manufacturing box. If the product was delivered in Herlan box then the product has to be returned in the Herlan box. Do not put tape or stickers on the manufacturing box.

Note: You have to indicate your Order number and Tracking number on your return package to avoid inconvenience or delay in your return process.


You shall be responsible for fees/costs/charges associated with the payment from the Site and you agree to bear any and all applicable taxes as per prevailing law.